Comments on: PC World’s Advent Eco PC

By: Dan

Dan — Tue, 17 May 2011 16:44:05 +0000

I’m not sure what you expect us to do Arthur, as we just announce new low power PCs. We’re not a retailer, nor do we have any direct ties to one. I strongly recommend you chat to the manufacturer.

Regards
Dan

By: Arthur

Arthur — Thu, 10 Mar 2011 17:59:23 +0000

I won an Advent Eco PC in a competition from the Sunday post newspaper it wouldn’t go on no matter what i tried so after loads of hassle they replaced the whole package (PC,monitor,wireless keyboard etc) as i had bought another PC i left it for nearly a year unopened so i eventually got round to setting it up about a year ago and surprise surprise this also isn’t working i have tried over and over to get this fancy looking PC to come alive the closest i have been to getting it to work was the boot page (when the PC gives you options to start in safe etc) well i tried to start it and nothing happened i should have started it in safe but as i hadn’t ever seen it on (never mind the boot page) it had caught me of guard so i am no further forward.
Can anyone help me or give me advise to what i could do?
Thank you.

By: Craig

Craig — Mon, 04 Jan 2010 23:12:54 +0000

I sent a letter of complaint to PC World customer services and first of all had a response telling me they couldn’t open it (Word 2007, .Docx file) so I sent it in Word 2003, .doc.

My next reply told me I could send the PC back for a replacement / refund. (despite the fact I stated in my complaint I’d already taken it to store and received a refund so they obviously didn’t read my complaint the first time.)

Once I got them to actually read my complaint I was offered a £20 gift voucher which a) doesn’t feel to me like it makes up for the hassle and b) Is hopefully in the post on its way to me so I’ve still not actually got it yet.

It’s a shame as I really liked the idea of an Advent Eco PC as it was the best eco friendly desktop alternative to an Atom (as it uses a Laptop Core 2) but my experience has put me off trying another one.

By: Dan

Dan — Mon, 04 Jan 2010 20:52:21 +0000

That’s a shame Craig. Did you tell PC World customer services about all your hassles?

Dan

By: Craig

Craig — Mon, 04 Jan 2010 17:57:03 +0000

You can only buy these refurbished (not new) now from PC World’s website. (which is what I tried and would strongly recommend people avoid doing in future.)

I had a nightmare experience when dealing with PC World that I’d like to share. The quality control of their refurbished PC’s seems somewhat lacking and subsequent after sales is just as bad.

The first PC arrived:

* With a wobbly WLAN aerial.
* No fuse in the plug.
* In a bad state of cleanliness.
* A dead DVD drive.
* A knackered keyboard.

After much hassle and delay with dealing with customer service and after many promised return calls I never received, I (eventually) got a new one:

* With coke / coffee splashes on the DVI – VGA adapter.
* A broken power connector on the motherboard.

Again after much hassle in dealing with customer services I took it back to my local store who gave me a refund.

I ordered originally on 19th November 2009 and due to delays and incompetence caused by customer service it was 11th December 2009 I finally gave up and got a refund.